FAQ - We're Here to Help

myQNAPcloud strongly prioritizes the security and confidentiality of your information. Your device will be removed from myQNAPcloud if it has not been connected to myQNAPcloud service in the last 6 months. To avoid automatic removal, keep your device connected to the Internet and periodically check the latest update time of your device under [Device detail] on the myQNAPcloud website. For more information regarding device removal, please refer to our FAQ.