FAQ - We're Here to Help

If you choose to receive codes by SMS, make sure your service plan and mobile device supports text message delivery. Delivery speed and availability may vary by location and service provider. Also make sure you’ve got a cell signal when you’re trying to receive your codes. If you choose to get codes by email, it may have been sent to your spam folder. Please check there before requesting another code.

Note: If you received multiple verification codes, only the newest one will work. If you requested multiple verification codes, keep in mind that it might take some time for the latest code to arrive.