FAQ - We're Here to Help
Questions
- How to use the myQNAPcloud remote connection service for China?
- How do QNAP mobile/PC apps connect to my device via myQNAPcloud?
- Can my friends connect to my device using myQNAPcloud Link?
- Why can I not launch some of the QTS apps and stations when using myQNAPcloud Link?
- Why is the myQNAPcloud Link connection status displayed as Disconnected/Abnormal?
- What can I do if I cannot connect to my device using the myQNAPcloud Link service?
- Are there any requirements for installing the myQNAPcloud Link App?
- I have already completed the myQNAPcloud wizard setup but still cannot access my QNAP devices on the browser with my unique URL or use the mobile app on my phone. What should I do?
- If my router does not support UPnP, can I still use the myQNAPcloud service?
- Are there bandwidth limits when using the myQNAPcloud remote access service?
