FAQ - We're Here to Help
Questions
- How to use the myQNAPcloud remote connection service for China?
- How do I fix the "This site ahead contains harmful programs" error for my DDNS?
- How do QNAP mobile/PC apps connect to my device via myQNAPcloud?
- I have already completed the myQNAPcloud wizard setup but still cannot access my QNAP devices on the browser with my unique URL or use the mobile app on my phone. What should I do?
- What should I do if "My DDNS/myQNAPcloud Portal" displays an error message, such as “Http:8080 failed, 80 Failed/Https:443 Failed, or 8081 Failed”?
- If my router does not support UPnP, can I still use the myQNAPcloud service?
- Why can I still use my previously registered myQNAPcloud DNS hostname to access my device after I have changed my device name or disabled the service?
- Are there bandwidth limits when using the myQNAPcloud remote access service?
- I can connect to my QNAP devices using DDNS/WAN IP when I am away from home, but why can't I do it at home?
