FAQ - We're Here to Help
Whether you are toubleshooting or needing customer support on myQNAPcloud, we have what you need.
Frequently Asked Questions
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- What is SmartURL?
- How do I apply a myQNAPcloud SSL certificate to my NAS after purchasing a license?
- Can I reuse the device name from my own device that is already registered on myQNAPcloud?
- Can my friends connect to my device using myQNAPcloud Link?
- I have already completed the myQNAPcloud wizard setup but still cannot access my QNAP devices on the browser with my unique URL or use the mobile app on my phone. What should I do?
- What should I do if "My DDNS/myQNAPcloud Portal" displays an error message, such as “Http:8080 failed, 80 Failed/Https:443 Failed, or 8081 Failed”?
- If my router does not support UPnP, can I still use the myQNAPcloud service?
- I have already registered a QNAP ID, but I have not received a verification email to activate the account, what should I do?
