We may collect and store the following information when running the Services:
Information You Give Us. When you register an account, we collect some personal information, such as your name, email address, phone number and gender. You may also allow us to access to your account on third party services. You may also provide us with your contacts’ email addresses when sharing folders or files with them. You may also provide more information when you submit support requests.
Automatically Collected Information. We automatically receive certain types of information when you interact with our Services. For example, it is standard for your Web browser to automatically send information to every Web site you visit, including ours. That information includes your computer’s IP address, access times, your browser type and language, and referring Web site addresses. When you register your QNAP products to our Services or use QNAP applications to access the Services, we may also collect information about the type of operating system you use, your device information, your software information, your account activity, and files accessed or used by you. The information may be stored as log files in our server or as augmented information associated with you or your devices.
Use of Information
In the course of using the Services, we may collect personal information that can be used to contact or identify you. The personal information may be used to provide and improve our Services, to administer your use of the Service, to better understand your needs and interests, and to personalize and improve your experience.We will also communicate with you in response to your inquiries, to provide the services you request and to manage your account. We may communicate with you by email or telephone, in accordance with your wishes. We will send you strictly service-related announcements or information on rare occasions when it is necessary to do so. Because this information is important to your use for the Services, you may not opt out of receiving these communications. If you wish to subscribe to our newsletter, we will use your name and email address to send the newsletter to you. Our newsletters contain important information such as updates and enhancements to our services. Out of respect for your privacy, if you no longer wish to receive newsletters from us, please follow the “unsubscribe” instructions provided, or update your account settings.
We collect some information (ourselves or using third party services) using logging and cookies, such as IP address and device information, such that our Services may provide certain functions like remote access for you and customized functionalities for your devices. We also use this information to monitor and analyze use of the Services, for the Service’s technical administration, to improve our Service’s functionality and user-friendliness, and to verify users have the authorization needed for the Services to process their requests. As of the date this policy went into effect, we use Google Analytics for recording aggregated usage of myQNAPcloud web site.
Information Sharing and Disclosure
We will display your personal information and account activity in your profile page and elsewhere on the Service according to the preferences you set in your account. You can review and revise your profile information at any time. Please consider carefully what information you disclose in your profile page and your desired level of anonymity. We will also display your device information on myQNAPcloud web site, as well as provide the network connection information for the devices to the applications that connect to your devices. The Services also include sharing and publishing features that by their nature support sharing with users you choose. Those users may see your name, email address, photo and some information from your profile page, and files you choose to share. They may also forward your shared files or published devices to the public. Public information may be broadly and quickly disseminated. Please consider what files your share and devices you publish.
We reserve the right to share aggregated information collected about our customers, sales, and service usage. We reserve the right to disclose or transfer your personal information without your consent to the extent required to do so by law or in the good faith belief that such action is necessary to: (i) conform to the edicts of law or comply with legal process served on QNAP or the services; (ii) protect or defend the rights or property of QNAP; (iii) act in urgent circumstances to protect the personal safety, property, or privacy of QNAP's employees, users of QNAP's products or service, or members of the public; or (iv) effect a transaction, restructuring or proceeding that transfers to a third party the assets or line of business to which the information pertains.
The security of your information is important to us. We take reasonable industry standard security measures steps to protect information we collect from you to prevent loss, misuse and unauthorized access, disclosure, alteration, and destruction. We limit access to your personal information to our employees who, we reasonably believe, need to do necessary work. For your confidentiality and security, we use username and password to secure your personal information. If necessary, we use SSL (Secure Socket Layers) encryption to protect your personal information against loss or theft as well as unauthorized access and disclosure to protect your privacy.
Your account information and access to our Services is accessible only through the use of user ID and password. To protect the confidentiality of personal information, you must keep your password confidential and not disclose it to any other person. Please change your passwords often, use a combination of letters and numbers, and make sure you use a secure browser. We also urge you to take every precaution to protect your personal data when you are on the Internet or using public computers.
Because one of our service is DDNS, it allows our users to host web sites using myqnapcloud.com domain name, so you . We are not responsible for the contents of those web sites, and will not monitor their contents. Please do not be misled to entering your account credentials or personal information on those web sites.
Access to Personal Information
If you are a registered user of our Services, we provide you with tools and account settings to access or modify the personal information you provided to us and associated with your account. You are entitled to review any personal information that we have collected from you, have us update, correct or delete this information and/or instruct us not to use this information in the future. If you wish to exercise this right, simply contact us. However, we may reject your requests that are unreasonably repetitive, require disproportionate technical effort, jeopardize the privacy of others, are extremely impractical, or for which access is not otherwise required by law.
Children's Privacy Protection
We will not collect personal information of children on purpose. If finding the personal information, which we collected, belongs to children, we'll delete it immediately. Without parents or guardians' approval, children are not allowed to use any our Services.