Privacy Policy

QNAP (“We”) take the protection of your personal data very seriously. This Privacy Policy covers your privacy rights regarding how we collect, use, disclose, transfer, store and protect your personal information for myQNAPcloud service. It applies to myQNAPcloud website and the QNAP applications that utilize myQNAPcloud service.

Please read this Privacy Policy carefully. You agree to be bound by the terms and conditions of this Privacy Policy when you sign up for, access, or use our products, services, content, features, technologies or functions offered on our website and all related sites, applications, and services (collectively “Services”). If you do not agree, please do not use or access our website. If you have any question or suggestion, please send email to

Information Collection

When you use our Services, we collect information from you in various ways, and we may also supplement this information with information from other companies. The information collected may be personal information that specifically identifies an individual (such as a name and email address) or aggregated information that is about a group or category of services or users from which individual user identities have been removed. This Privacy Policy does not restrict or limit our collection and use of the aggregated information, and we may share the aggregated information with third parties for various purposes, including to help us to improve our Services and for marketing purposes.

We may collect and store the following information when running the Services:

Information You Give Us. When you register an account, we collect some personal information, such as your name, email address, phone number and gender. You may also allow us to access to your account on third party services. You may also provide us with your contacts’ email addresses when sharing folders or files with them. You may also provide more information when you submit support requests.

Automatically Collected Information. We automatically receive certain types of information when you interact with our Services. For example, it is standard for your Web browser to automatically send information to every Web site you visit, including ours. That information includes your computer’s IP address, access times, your browser type and language, and referring Web site addresses. When you register your QNAP products to our Services or use QNAP applications to access the Services, we may also collect information about the type of operating system you use, your device information, your software information, your account activity, and files accessed or used by you. The information may be stored as log files in our server or as augmented information associated with you or your devices.

Cookies. We also use “cookies” to collect information and improve our Services. A cookie is a small data file that we transfer to your devices. We may use cookies to enable certain features of the Services, to personalize and improve your experience, to record your preferences, and to allow you to visit our web site without re-entering your username and/or password. It also helps us to better understand how you interact with the Services and to monitor aggregate usage and web traffic routing on the Services. Most of the cookies used by us are so-called "session cookies" which will be deleted after your visit. Cookies do not cause any damage on your computer and do not contain any viruses. Most browsers automatically accept cookies as the default setting. You can modify your browser setting by editing your browser options to reject our cookies or to prompt you before accepting a cookie. However, if a browser does not accept cookies or if a user rejects a cookie, some portions of the Services may not function properly.

Use of Information

In the course of using the Services, we may collect personal information that can be used to contact or identify you. The personal information may be used to provide and improve our Services, to administer your use of the Service, to better understand your needs and interests, and to personalize and improve your experience.We will also communicate with you in response to your inquiries, to provide the services you request and to manage your account. We may communicate with you by email or telephone, in accordance with your wishes. We will send you strictly service-related announcements or information on rare occasions when it is necessary to do so. Because this information is important to your use for the Services, you may not opt out of receiving these communications. If you wish to subscribe to our newsletter, we will use your name and email address to send the newsletter to you. Our newsletters contain important information such as updates and enhancements to our services. Out of respect for your privacy, if you no longer wish to receive newsletters from us, please follow the “unsubscribe” instructions provided, or update your account settings.

We collect some information (ourselves or using third party services) using logging and cookies, such as IP address and device information, such that our Services may provide certain functions like remote access for you and customized functionalities for your devices. We also use this information to monitor and analyze use of the Services, for the Service’s technical administration, to improve our Service’s functionality and user-friendliness, and to verify users have the authorization needed for the Services to process their requests. As of the date this policy went into effect, we use Google Analytics for recording aggregated usage of myQNAPcloud web site.

Information Sharing and Disclosure

We will not give, sell, rent, share, or trade any of your personal information or any data that you store using our services to any third party except as outlined in this Privacy Policy or with your consent.

We will display your personal information and account activity in your profile page and elsewhere on the Service according to the preferences you set in your account. You can review and revise your profile information at any time. Please consider carefully what information you disclose in your profile page and your desired level of anonymity. We will also display your device information on myQNAPcloud web site, as well as provide the network connection information for the devices to the applications that connect to your devices. The Services also include sharing and publishing features that by their nature support sharing with users you choose. Those users may see your name, email address, photo and some information from your profile page, and files you choose to share. They may also forward your shared files or published devices to the public. Public information may be broadly and quickly disseminated. Please consider what files your share and devices you publish.

We reserve the right to share aggregated information collected about our customers, sales, and service usage. We reserve the right to disclose or transfer your personal information without your consent to the extent required to do so by law or in the good faith belief that such action is necessary to: (i) conform to the edicts of law or comply with legal process served on QNAP or the services; (ii) protect or defend the rights or property of QNAP; (iii) act in urgent circumstances to protect the personal safety, property, or privacy of QNAP's employees, users of QNAP's products or service, or members of the public; or (iv) effect a transaction, restructuring or proceeding that transfers to a third party the assets or line of business to which the information pertains.

We may share your personal information to our trusted service providers such as information processing, fulfilling customer orders, delivering products to you, managing and enhancing customer data, providing customer service, and conducting customer research or satisfaction surveys, that work on behalf or with us. We may also use certain trusted service providers and individuals to help us provide, analyze, and improve the Services such as data storage, maintenance services, database management, web analytics, payment processing, and improvement of the Service’s features. These third parties may have access to your information only for purposes of performing these tasks on our behalf and under obligations similar to those in this Privacy Policy.

We may provide you with opportunities to connect with third party applications or services. If you choose to use any such third party applications or services, we may facilitate sharing of your information with your consent. However, we do not control the applications or services of those third parties or how they use your information, and Your use of such applications and services is not governed by this Privacy Policy. Please review the terms and the privacy policies of those third parties before using their applications or services.

Information Security

The security of your information is important to us. We take reasonable industry standard security measures steps to protect information we collect from you to prevent loss, misuse and unauthorized access, disclosure, alteration, and destruction. We limit access to your personal information to our employees who, we reasonably believe, need to do necessary work. For your confidentiality and security, we use username and password to secure your personal information. If necessary, we use SSL (Secure Socket Layers) encryption to protect your personal information against loss or theft as well as unauthorized access and disclosure to protect your privacy.

Your account information and access to our Services is accessible only through the use of user ID and password. To protect the confidentiality of personal information, you must keep your password confidential and not disclose it to any other person. Please change your passwords often, use a combination of letters and numbers, and make sure you use a secure browser. We also urge you to take every precaution to protect your personal data when you are on the Internet or using public computers.

Because one of our service is DDNS, it allows our users to host web sites using domain name, so you . We are not responsible for the contents of those web sites, and will not monitor their contents. Please do not be misled to entering your account credentials or personal information on those web sites.

Access to Personal Information

If you are a registered user of our Services, we provide you with tools and account settings to access or modify the personal information you provided to us and associated with your account. You are entitled to review any personal information that we have collected from you, have us update, correct or delete this information and/or instruct us not to use this information in the future. If you wish to exercise this right, simply contact us. However, we may reject your requests that are unreasonably repetitive, require disproportionate technical effort, jeopardize the privacy of others, are extremely impractical, or for which access is not otherwise required by law.

Children's Privacy Protection

We will not collect personal information of children on purpose. If finding the personal information, which we collected, belongs to children, we'll delete it immediately. Without parents or guardians' approval, children are not allowed to use any our Services.

Changes to this Privacy Policy

Due to the Internet's rapidly evolving nature, We may amend this Privacy Policy at any time if necessary. We will post the updated policy on this page, so please review it frequently. We will notify you of significant changes in the way we handle your personal information by email or placing an obvious notice on myQNAPcloud website.


Your trust is important to us. Therefore, we will answer all of your inquiries regarding the processing of your personal information. If you have any questions about this Privacy Policy, please contact with us by email: or by phone: +886-2-2641-2000.